Yes, it’s easy to capture marketing qualified leads (MQLs) with Intercom.

You can capture MQLs from ongoing messages you send to visitors. Just select ‘email collector’ as your response type. The email collector is only available for 'Chat' messages. This is not supported on mobile.

After you send a message, you can view your stats to see how many MQLs it collected. Once you start capturing marketing qualified leads, your sales team can step in to qualify promising prospects, and convert them to paying customers.

You can use Intercom's Proactive Support channels, such as Chats or Posts. Chats can be used to announce something through the Intercom Messenger, while Posts can be used to make an announcement in your product. You can also prevent customers from replying to Chats or Posts and starting a conversation. For more information, check out this article - Get started sending Chat and Post messages.

If you change the reaction set after the message has gone live, the stats will be reset to zero, and it is not currently possible to return the old stats.

There is no character limit for banners. However, they do increase in height the more content there is so we encourage shorter banners.

Once a banner has been deleted, there is no way to restore it.

To make sure that your banner appears every time, all the time for your users (for example, when you've critical information or outages you want to make sure users are aware of), do the following:

Banners will only be sent to Users that match any Audience Rules when those Users are seen online by the Messenger installation in your site. If no matched Users have been seen online within a given timeframe the Banner stats will show that it has not been sent.

If there are Users that match a Banners Audience Rules whom you believe have been online and should have been sent a Banner message, please send our Customer Support team URL from in your Workspace of the User's profile and the Banner you believe they should have been sent and we can investigate further.

If a user matches the audience rules for multiple banners, we first show the banner that was first set live. Once the user dismisses that banner, then we’ll show the next one in order of when it was set live.

If an existing banner is changed from being dismissible to non-dismissible, any user who had previously dismissed it will see it again.

Banners that are created as part of a Series are still currently non-persistent. This means that regardless of whether they have a dismiss button visible or not, the banner will only display once and the user will continue their path through the Series.