Yes, Intercom Surveys are a great way of engaging customers and seamlessly capturing customer insights. The responses collected can be used to power actions and workflows to create a more personalized customer experience and drive business growth.

If you create a shareable link for your survey, you can also send your customers surveys using apps in messages, or Workflows.

You can use survey apps including Typeform, Survicate, AskNicely, InMoment (formerly Wootric), Coda and more. Check out our app store for the full list of survey apps.

It's currently not possible to combine stats from different surveys into a single report. However, you can export your surveys data and combine the exported files into a single one as a workaround.

We only allow answers to be stored to expected responses for this question type. For example: only attributes with a number data type are allowed for an NPS question type. For multiple choice questions, only text data types can be stored.

No, we cannot ingest third party survey data at this time.

There can be 15 questions in total. There can be 3 different sections with 5 questions per section.

Yes, if you use the webhook to trigger a Series after a conversation closes, you can add a Survey as the next step. However, you are not able to trigger a NPS survey as it will start a new conversation.

No, reporting data cannot be accessed through the API at this time.

Answers are saved to an attribute when the Survey is submitted; answered are not saved after each step. If a user dismisses a Survey half-way through, no answers will be saved.

Yes, you can embed the first question of your survey into an email. To embed your survey in an email, it cannot have an introduction step, and the first question must be a rating scale (NPS, Numeric rating, Star rating, Emoji rating) or a single select multiple choice question). Learn more here.

Yes. Surveys triggered from a shareable URL can be taken multiple times by the same user. Additionally, when you are using transactional messaging, a user can match for a Survey multiple times.

Fixed messages and surveys ("Send once") are automatically paused after 30 days, so the shareable URL will remain active for 30 days. If you want to use the Survey URL permanently, you will need to set it live as an automatic ("Send every time") survey instead. You can still turn off "Trigger your survey automatically" so it doesn't automatically send.

When using short-format surveys, the survey will persist across pages until completed or dismissed. Long-format surveys must be dismissed to move pages. Once a survey has been dismissed, it will not reappear unless it has reoccurring sending in place.

No, only when the user sees the survey. For an automatically sent survey, the sending will count as a survey sent (i.e. when it pops up on their page). For a survey sent via sharing link (ie. via email), when the user clicks on the link and views the survey that will count as a survey sent.

We don't have a built-in solution to keep sending a Survey until completed, but there are a couple of workarounds:

1️⃣ You can add a question step at the end that stores the response in an attribute, one that is only ever filled out by this Survey:

Then, target the audience of the survey to "[attribute] is unknown" so it will only keep sending as long as that attribute has not yet been filled out.

2️⃣ Add the Survey to a Series, and use the "Has completed survey" rule block to add a Tag to the user once they complete the Survey. Then, use the tag in an Exit rule so they exit the Series and don't re-enter (as long as they remain tagged).

Yes, it’s fun and easy to create mobile Surveys with Intercom’s natively designed UI. Engage with your mobile customers and seamlessly capture customer insights at exactly the right moment - while they're using your app!

Survey responses can be used to power actions and workflows and create a more personalized customer experience.

No, the surveys product includes both web and mobile surveys.

iOS , Android, React Native, Cordova.

You will need to install the latest version of Intercom’s mobile SDK. If you already have an older version of the mobile SDK, you will need to upgrade it to the latest version.

Creating a survey: can only been done on the web, not on mobile. This is the same setup that we currently use for all outbound messages (Chats, Posts, etc).

Display screens: With web, a small format survey appears as a banner, whereas a large format survey takes up the entire screen. On mobile, both small and large formats will take up the full screen.

On mobile, you have the ability to promote your surveys with push notifications and mobile carousels. All other features are the same between web and mobile.

You can directly incorporate app store ratings from Apple or Android for your mobile app.