To change the name of a Help Center, go to Settings > Help Center > Configure & style and click the name at the top of the page to rename it.

While exporting articles via the UI is currently not supported, you can use our REST API to list all the articles and extract the required information.

More on our REST API can be found in our developer docs 📚

To find your Help Center ID, go to Settings > Help Center > All Help Centers and then click on your Help Center, it will show in the URL bar up the top after helpcenter/.

Yes, you can localize the default Help Center language with just a few clicks. Once you choose your language, the user interface of your Help Center will read in the language you set. This will change the language of your:

You can also configure your Help Center articles to support multiple languages.

Just go to Settings > Help Center > Configure & style and open Supported languages under the General tab. Here, you can add new languages you want to support.

For example, here’s how your Help Center will look in French:

We track Article Content View, Click and Reaction, Reply and Educate Search Event (search article or collection viewed).

If you want to have a link on your website which when clicked will bring the user to a page of search results on Articles for a given term, you can do so using this query string:

https://docs.intercom.com/#search_query=%s

Just replace the %s with whatever term you want to search for. The search query will need to be URL encoded before it can be used.

By default, our customers' Help Centers are made available at https://intercom.help/example. This is a different domain (intercom.help) to the domain hosting the Intercom app (e.g. app.example.com). This means that web messenger sessions don't carry between the two websites because the cookies we use to track session information can't be shared between different domains. As a result, a user who is logged in at http://app.example.com will appear as a visitor/lead for all their interactions with http://intercom.help/example.

To work around this, customers should set up a custom domain for their Help Center that lines up with their app's domain (e.g. docs.example.com for app.example.com). Once the "organisational domain" (e.g. the example.com piece of the domain) lines up between the two, cookies will pass between them and sessions will carry. Details on setting up a custom domain can be found in our developer docs.

No, it's currently not possible to use HTML, CSS or iFrames to customize Articles or the Help Center. This feature is not planned for the near future however you can upvote, comment and subscribe to this feature request in our Product Wishlist.

No, it's currently not possible to add internal notes to articles and this is not planned for the near future. You can upvote, comment and subscribe to this feature request in our Product Wishlist.

No, it's currently not possible to add metadata tags to articles and this is not planned for the near future. You can upvote, comment and subscribe to this feature request in our Product Wishlist.

If you had a site map on your old help site, don’t worry: your Help Center is designed so that it doesn’t need one. Google can crawl your Help Center without a site map.

It isn't currently possible to upload a custom "robots.txt" file to the Help Center.

All Google - or any search engine - needs is to encounter a link to any page in your Help Center.

Most teams link to their Help Center from their marketing site. Google can index your whole Help Center starting with that link.

While you can submit your URL to Google Search Console directly, you don’t need to. — Google regularly crawls the web to add new sites to its index.

All our pages include metadata tags that search engines use to index content:

Our pages also include OpenGraph metadata. This is useful when sharing links on social media (X (formerly Twitter) / Facebook / Slack etc.). Search engines probably don't care, but worth mentioning.

We use the canonical link metadata tag. So if you include `utm_source` or other query string parameters in your URL, or if you have a custom domain and someone accesses your intercom.help Help Center, the search engine will know what the canonical URL is for this content:

If you are having issues with google not indexing your Help Center and you have a custom domain, ensure you have HTTPS set up correctly. You can find the troubleshooting steps here.
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Yes, if you're importing or migrating articles from Zendesk to Intercom, redirects are automatically implemented in the form of permanent redirects (HTTP 301 responses). This ensures that any existing article links do not break after migration, preserving their SEO score.

You can also manually create, edit, or delete redirects with the Manage Redirects feature.

Know the words your customers use to ask for help with your product, whether it's on Google or in your Help Center. With Articles, you can see what terms customers searched for most but didn’t find. Work those phrases into your:

To create an article in a different language and resolve the error "Make sure that you fill in all titles", follow these steps:

By completing these steps, you should be able to create an article in the desired language without encountering the error.