If you have multiple mobile apps on Android or iOS, you can set up multi-brand push configurations for these apps.
This means you can handle conversations from more than one mobile app in your workspace, and responses your teammates send from the inbox will send a push notification to all mobile apps associated with the conversation.
Multi-brand push notifications does not work for Mobile Push messages. It currently only works for conversational support messages (Chats and Posts) or replies sent from the Help Desk.
Get started
First, go to Settings and click on Channels > Messenger > Install > Install for Mobile.
Scroll down to Set up push notifications and select where you want to set up push notifications (for iOS or Android):
Then click on Configure push notifications and fill in the required details for your mobile app push configuration.
iOS:
Android:
The Bundle ID is required for Android, as this is used to identify the mobile app associated with a user when sending push notifications.
You'll need to update the Bundle ID for any existing push configurations if you wish to set up multiple.
Once saved, the push configuration will be displayed under "Apps" in the Push notifications section. You can edit or delete existing configurations and also configure new apps.
Important: If App 1 and App 2 are both connected to the same workspace and a user starts a conversation in App 1, it will be visible in App 2 too. The same holds true for sending conversational push, a push notification for a reply would be sent to both apps.
This is probably desirable behavior if App 1 and App 2 are, for example: "Pokémon Go" on Android and iOS. It's not too surprising that you'd get the same push notification across platforms. This is less desirable if App 1 and App 2 are "Examply Bank" and "Examply Crypto" on the same platform, separate apps owned by the same company.
If this is not the behavior you want to see in your app, you'll need to ensure that you have separate contacts for the same users using two different apps. That might be, for example:
Examply Bank > User email: janedoe@examply.com, User ID: jane.doe-examplybank
Examply Crypto > User email: janedoe@examply.com, User ID: jane.doe-examplycrypto
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