Monthly or annual subscriptions
If you pay monthly or yearly for your Intercom subscription and you'd like to cancel, you can do this from your workspace.
Go to Settings > Workspace > Billing, under Payment details and click on Cancel subscription.
Once cancelled, you’ll retain access to Intercom until the end of your current billing period and you won’t be billed for this subscription in the next period.
Contracts
If you have a contracted subscription, you'll need to contact your Account Manager about cancelling your subscription.
There is no way to pause your Intercom subscription, however, you may request to cancel your subscription from your billing page.
If you should change your mind and choose to subscribe to the platform in the future, all of your previously stored information would be preserved as canceling your subscription will not delete any data (find out out how to delete your workspace data).
Certain features, such as Proactive Support messaging and your Help Center, will be automatically paused as soon as your subscription becomes inactive. If you decide to resubscribe later down the line, all you'll need to do is set these features live again.
However, if you're on a contract, you'll need to speak to your Account Manager to make any changes to your subscription.
FAQs
What happens if I cancel an Intercom subscription?
What happens if I cancel an Intercom subscription?
You will retain access to your Intercom account until your next renewal date, but you will lose access after that date.
If I pay yearly, can I change to pay monthly for my subscription?
If I pay yearly, can I change to pay monthly for my subscription?
Currently no, if you're already paying for an annual subscription this can't be changed to a monthly subscription midway through your billing period.
If I pay yearly, can I still cancel my subscription?
If I pay yearly, can I still cancel my subscription?
Yes, you can cancel an annual subscription from the Billing settings page. It will be canceled at the end of your 12 month billing period and won't renew.
Annual subscriptions are paid for upfront to receive a discount and won't get a prorated refund if cancelled early.
Can I pay for a subscription in installments?
Can I pay for a subscription in installments?
No, upfront payment is required for the chosen subscription and billing cycle at checkout.
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