Fin AI Copilot gives every support agent a personal AI assistant so they can work smarter, faster, and deliver truly remarkable customer experiences.

With Fin seamlessly integrated into your inbox, you can get instant, accurate and contextually relevant answers sourced from your team's conversation history, internal articles, public articles, macros, and external content.

Fin AI Copilot can help you to find answers to your customer questions and guide you on how to handle them. Simply ask Copilot a question and get an instant answer.

If you need help with an internal process, ask an internal question, and Fin AI Copilot will guide you through it step-by-step.

Fin AI Copilot can pull relevant information from your help center, internal articles, macros, snippets, websites, and PDFs — and even syncs with Notion, Guru, Confluence, and Zendesk. Start by adding, syncing, or importing all your content to the Knowledge Hub and then you can decide which sources you want Fin to use when generating an answer.

It’s easy to fact check and preview each of the sources used before sending the answer off to the customer.

Quickly modify Fin AI Copilot’s answer to suit your preferred style or translate it to a different language.

To add or improve the content Fin AI Copilot uses to provide answers, simply go to the Knowledge Hub where you can write, edit, sync, import or remove content, all from one place and decide which sources you want Fin to use.

Fin AI Copilot reporting lets you keep an eye on how your team is using Fin AI Copilot and dig into ​​what questions were asked, what answers Fin provided and the number of sources used.