View attachments' safety status
You can view the safety status of the attachments before opening the files. This allows you to safely open files from your customers, and helps you better understand the possible risks before opening them.
Statuses include:
No issues detected - files are safe to open
Inconclusive - file could not be scanned, open the file if you trust the sender
Extension mismatch - file content misaligns with the file extension, open the file if you trust the sender
Malware detected -file is malicious and removed
When no status is shown, it means that the scanning has not reached any conclusion yet. In most of the cases this means scanning is in progress.
Mime type and Extension check
In order to protect you from any danger coming through file uploads from bad actors, we do a detailed mime type check on all files uploaded.
The mime type of the files uploaded is checked and if there is any mismatch between the expected mime type for the file extension and the actual mime type detected, you will be informed about this mismatch.
Default supported file types include:
gif
jpeg
jpg
mov
mp4
pdf
png
txt
heic
oga
ogg
dng
mp3
You can allow other files types by going to Settings > Workspace > Security > Attachment settings. Allowed file types should be accessible straight away.
To allow other file types, enable the toggle for "Allow leads and users to send other file types" and then enter your accepted file types. You must include a period before each extension and separate each file type with a comma, for example .jpg, .png, etc.
Image file validation
Checks are applied for image files as well, and the file will get quarantined if any of the conditions below are satisfied:
Image integrity check fails
Image is corrupted
Image has other content under image content type
Image cannot be validated
Image resize fails
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