If you're looking to automatically close auto-replies or spam messages that you might receive via WhatsApp, Instagram or Facebook channels, you can do so by setting up a Workflow.
You would start by creating a "Customer sends their first message" Workflow trigger and select channels you want to target 👇
Then, insert the "Branches" step 👇
In the if condition, add "Message contains" and then chain a number of these using the OR rule.
Note: You should replace the "auto-reply" and "spam" keywords with words or content you know are auto replies/spam.
Finally, set connect this branch to the "Close" action to auto-close them and in any other case, route these to your team 👇
Tip: You can always use Reusable workflow for further triage here if required.
Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts