Criteria for Fin content
Public articles - need to be part of a live help center, in a collection, and published to be enabled for Fin AI Agent and Copilot.
Other content types - only need to be added to Knowledge and then they can be enabled for Fin AI Agent and Copilot.
Enable/disable content for Fin or Copilot in bulk
You can take bulk actions to enable/disable content for Fin or Copilot from the Content page in Knowledge.
Simply select the content and then click on Change AI Copilot state or Change AI Agent state.
Enable/disable individual content items for Fin or Copilot
You can also change the Fin and Copilot state from the Details panel when you're editing or creating new content in Knowledge.
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