Fin is Intercom's AI agent and AI copilot. The difference between them is that Fin AI Agent is for supporting your customers, while Fin AI Copilot is for supporting your teammates on the Help Desk.
Fin uses Intercom’s patented AI Engine™ to understand the customer or teammates question, search for relevant answers inside Knowledge, and provide accurate answers based on the sources you’ve enabled.
Fin AI Agent
Fin AI Agent combines the highest resolution rate with the lowest hallucination rate, while delivering human-quality service for your customers. Fin can handle all your frontline support, helping you scale your customer service so your team can focus on higher impact work.
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Fin AI Agent can also integrate directly with your existing support platform on Zendesk or Salesforce, resolving up to 86% of your volume without migrating platforms. Learn more.
Fin AI Copilot
Fin AI Copilot is a personal AI assistant designed to improve inbox efficiency by providing instant, expert answers drawn from your internal and external support content, including past conversations. Use Fin to troubleshoot technical issues or for help with internal processes and onboarding.
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Get Fin AI Copilot unlimited usage as a flexible seat add-on for each teammate (included usage for each teammate is 10 conversations per month).
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