For more control over your Fin AI Agent customer experience, choose the length of Fin's AI-generated answers.
Visit Fin AI Agent > Settings and open Customize Fin's answer length.
Choose from three different options:
Succinct: minimize word count for faster interactions.
Standard (default): strike the right balance between context and brevity.
Comprehensive: more thorough responses for maximum context.
“Comprehensive” has on average 2% higher resolution rate than “Succinct”.
Here are some examples of answer length when asking Fin "Can you set different teammate permissions?"
Succinct | Standard | Comprehensive |
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Once the answer length setting is saved, it will be live immediately for Fin and you'll see the change reflected in the Messenger preview for chat.
Note:
This setting currently only impacts chat conversations; it won't change the length of email conversations.
The beta is available on US and EU hosted workspaces.
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