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Open WhatsApp from your product

How to let your customers contact you via WhatsApp through your product.

Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated over 2 months ago

The primary function of the WhatsApp channel is to let your customers contact you via WhatsApp, and there are a couple of easy ways to share your number.

You must install WhatsApp integration first.


Share your WhatsApp number with customers

  1. Select Open WhatsApp from your product.

  2. Then click Get a link or QR code.

This takes you to your WhatsApp business manager where you can open the number:

  1. Click Create message link.

  2. Enter a message here, which will be pre populated when a customer uses a link to contact you via WhatsApp.

  3. Finally, open the message link and you can copy the link, or download the QR code

When customers follow the link, scan the QR code, or message the number directly, their conversation will be immediately routed to your Intercom inbox. 👌


💡Tip

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