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Connect multiple WhatsApp business accounts
Connect multiple WhatsApp business accounts

How to connect multiple WhatsApp business accounts to Intercom.

Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated over 2 months ago

Connect another WhatsApp business account to Intercom

In App Store > WhatsApp > Settings you’ll see a button to Connect a business number, even if you’ve already connected an account.

Clicking the button will guide you through the same options and steps you followed when connecting your first WhatsApp business number.


Additional WhatsApp settings for multiple accounts

Once you’ve connected another WhatsApp business account, the following WhatsApp Settings will be updated to support it:

Test WhatsApp

You can toggle which account to test. The QR code will change accordingly.

Set your profile

You can toggle which account you’d like to update.

Open WhatsApp from your product

You can copy and show the phone number below on your product and you can also get a message link or QR code to open WhatsApp including an optional message for your customers to edit and send.

Message templates

Pre-approved message templates are required by WhatsApp to start or continue conversations 24 hours after the customer’s last reply. You can create and manage message templates from WhatsApp Manager.

Messenger to WhatsApp transition

You can toggle which account you’d like the Messenger to WhatsApp transition to send to.

This can only send to one account per Intercom workspace at a time. We only support multiple numbers if they are associated with two separate WhatsApp business accounts.


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