Connect another WhatsApp business number
To a connect another WhatsApp business number, go to Settings > Channels > WhatsApp and select Add WhatsApp business number.
This will guide you through the same options and steps you followed when connecting your first WhatsApp business number.
Additional WhatsApp settings for multiple numbers
Once you’ve added another WhatsApp business number, the following WhatsApp Settings will be updated to support it:
Set your business profile
You can toggle which account you’d like to update.
Message templates
Pre-approved message templates are required by WhatsApp to start or continue conversations 24 hours after the customer’s last reply. You can create and manage message templates for each number from WhatsApp Manager.
Switch from Messenger to WhatsApp
You can toggle which account you’d like the Messenger to WhatsApp transition to send to.
This can only send to one account per Intercom workspace at a time. We only support multiple numbers if they are associated with two separate WhatsApp business accounts.
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