Gain deeper insights into customer satisfaction with our comprehensive CSAT report. This powerful report provides a holistic view of customer satisfaction across all support channels and teammates.

Make data-driven decisions to enhance your support strategy and boost customer satisfaction.

To find your CSAT report, navigate to Reports and select CSAT report from the available options.

A quick view of CSAT scores for teammates, Fin AI Agent, and chatbots.

A bar chart showing the distribution of ratings across teammates.

A line graph tracking CSAT scores for each teammate overtime.

This chart helps identify trends and correlations between different support methods.

Includes total closed conversations, conversations with a rating request, and conversations with a rating response.

A line graph showing CSAT request rate and response rate over time.

This chart helps monitor the effectiveness of CSAT collection methods.

Allows you to compare Teammate CSAT when Fin AI Agent is involved vs not involved.

This chart helps you better understand how AI assistance affects overall customer satisfaction.

A bar chart highlighting the most common topics associated with low CSAT scores.

This chart helps to identify areas needing improvement or additional training.

Provides a detailed breakdown of individual teammate performance including new conversations, rating requests, responses, and CSAT scores.

You can select custom date ranges to view data for specific periods. 👇

Apply filters to focus on specific teams, channels, or conversation types.

Use multi-metric charts to compare different CSAT-related metrics for your team. 👇

The Chart drill-in feature facilitates in-depth data exploration and root cause analysis, offering a detailed view of the data used to calculate metrics in a given chart. Hover next to metrics in this report for the 'Actions' dropdown to appear.