Intercom

How to integrate with Instagram and handle conversations from Instagram directly in your Intercom inbox.

Instagram app

How to integrate with Facebook and handle conversations from Facebook Messenger directly in your Intercom inbox.

Facebook app

How to notify teams in specific Slack channels on conversation and ticket activity in Intercom.

Slack app

Beth-Ann Sher

Ryan Quinn

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Social integration

Use the WhatsApp integration to handle conversations from WhatsApp directly in your Intercom inbox and send outbound WhatsApp messages.

Install WhatsApp integration

How to use WhatsApp message templates to reply to any conversation which has gone more than 24 hours without a reply.

Create WhatsApp message templates

How to let your customers contact you via WhatsApp through your product.

Open WhatsApp from your product

Carry conversations from the Messenger​ to WhatsApp

Using WhatsApp as a channel

How to apply rules to Workflows based on which WhatsApp account receives a message.

Use your WhatsApp Business number in Workflows

How to connect multiple WhatsApp business accounts to Intercom.

Connect multiple WhatsApp business accounts

WhatsApp FAQs

Troubleshooting WhatsApp errors

WhatsApp app

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