Intercom

Best practices for organizing your collections

Direct customers to specific content in your articles using headings and anchor links.

Link directly to headings within articles

Write articles that educate your users and help them find the answers they need

How to write great help articles

Let customers search or browse your entire Help Center in the Messenger, without losing context.

Let customers search for articles in the Messenger

How to act on feedback from your customers and use it to improve your articles

Get quick article feedback with reactions

Display your most important articles first, so they're easy to find

Optimize your article order

Help customers find the right content when they search for it.

Optimize your article search

Send timely articles in messages, show articles in your Messenger, and enhance Workflows and answers with supporting articles.

Article Inserter app: proactively share articles at the right time

Gain further insights into your Help Center's visitors by integrating Google Analytics with Articles.

Integrate Google Analytics with your Help Center

How to group information into relevant article types.

Different types of help articles

Our guide to making sure your articles are optimized for both humans and your AI agent, Fin.

How to optimize your Help Center for Fin AI Agent

Beth-Ann Sher

Brian Byrne

Liam Keegan

Best practices

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