Intercom

Our guidelines for sending emails that comply with our Terms of Service and Privacy Policy.

Intercom's email sending guidelines

Send a message to users a few days after they sign up, offering to answer questions. Here’s what to write and when to send it.

When customers sign up but fail to take their first steps, inspire them to act with a targeted message.

Craft an email for your inactive customers that gives them a reason to return to your app.

Create targeted, personal and measurable emails your customers open and read.

Personalize your messages for each recipient with variables, accurate targeting, and the right tone of voice.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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