Intercom

Beth-Ann Sher

Matthew Pelyhes

Reducing hold times for your customers and moving phone conversations to Messenger.

Switch

Learn how to set up Switch and move phone conversations to Messenger.

Install and set up Switch

Getting started

Personalize the experience for your customers and decide how switched conversations are identified by your teammates.

Customize the Switch experience

Increase your team efficiency further by using Workflows for easy conversation handling.

Automate Switch using Workflows

Customizing and automating

Monitor your Switch usage in detail and find conversation reports.

Monitor Switch conversations and see reports

Monitoring and reporting

Learn more about Switch with these answers and tips.

Switch FAQs

How to configure call forwarding from Twilio to Intercom.

How to configure call forwarding from Twilio to Intercom for Switch

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