Intercom Help

API integration

Boosting your bots effectiveness and resolving more customer questions automatically.

Fin Actions explained [beta]

Custom Actions and Objects explained

Set up Fin Actions

Add actions for Fin AI Agent [beta]

Use action templates [beta]

Pass dynamic attributes in the API endpoint URL for Fin actions [beta]

Designing and using your APIs with Actions

Set up Custom Actions & Objects

Setting up a Custom Object

Setting up references with Custom Objects

Setting up a Custom Action

Setting up Custom Actions authentication

JSON objects and arrays supported for Custom Actions response mapping

Use Actions & Objects for automation

6 great ways to use Actions and Objects for automation

Using Actions for automation

Automate responses to customers when you’re offline

Use ticket attributes in Custom Actions

Using Custom Objects in Workflows

How to manage Custom Objects

View Custom Object data from the Inbox

How to create tickets in Zendesk from a conversation in Intercom with Data connectors

How to create authentication with Zendesk for Custom Actions

Best practices for Fin Actions

Custom Actions security and best practices

Fin Actions FAQs

Custom Actions and Objects FAQs