Intercom

How to model and store external data to suit your specific use case with Custom Objects.

Setting up a Custom Object

Learn about the different types of references to accurately represent the complexities of your data.

Setting up references with Custom Objects

Learn how to create custom actions to integrate your external data with Fin and Workflows that resolve more customer questions.

Setting up a Custom Action

Approaches you can use to authenticate your Custom Actions, and how to set up, view, and manage tokens.

Setting up Custom Actions authentication

See which objects and arrays you can use for response mapping in Intercom.

JSON objects and arrays supported for Custom Actions response mapping

Beth-Ann Sher

Stephen Forbes

Set up Custom Actions & Objects

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