Intercom

Trigger custom actions automatically in Workflows, Custom Answers, and Fin AI Agent handovers.

Using custom actions in automation

Learn how to use Custom Actions in the Inbox through Workflows, Macros, CMD+K

How to use Custom Actions in the Inbox

Create an auto-responder using Custom Actions and Workflows to set expectations with your customers.

Automate responses to customers when you’re offline

How to use ticket attributes in the Custom Action builder.

Use ticket attributes in Custom Actions

Create fully flexible and powerful support experiences in your Workflows and Custom Answers with Custom Objects.

Using Custom Objects in Workflows

Find where to view, update, archive and manage attributes for Custom Objects.

How to manage Custom Objects

How to get additional data context through Custom Objects associated to user or conversation.

View Custom Object data from the Inbox

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