Intercom

Engage, activate and connect with your customers - wherever they are - with two-way SMS.

2-way SMS explained

Beth-Ann Sher

Increase engagement and encourage action with true two-way SMS connecting you to your customers—anytime, anywhere.

Get started with SMS in this quick 4-step guide.

How to set up SMS

Answers to common questions around toll-free verification for US numbers.

US toll-free verification

Getting started

Quickly create and send SMS messages to increase engagement and encourage action.

Creating and sending SMS

How to handle your inbound SMS messages with keyword auto-responses and Inbox conversations.

Handling inbound SMS and responses

Handle 2-way SMS conversations and benefit from automation and routing.

SMS in the Inbox

Sending and receiving

Useful information on frequently discussed SMS requirements.

Staying compliant with SMS

Use Subscriptions to manage your SMS consent and opt-ins for sending SMS messages.

SMS consent management

Best practices

Use reports to understand the impact of outbound SMS on customer engagement and activation.

Outbound SMS reporting

How to activate and manage different countries and phone numbers for SMS messaging.

Country and phone number management

Reporting and management

Answers to common questions around sending and receiving SMS messages.

SMS FAQs

FAQs

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