Intercom

Automatically add tags to conversations and make it easy to report on conversation trends.

Tag conversations automatically with Workflows

How to hit and measure your response times using SLAs in Workflows.

Set SLAs for conversations and tickets

This article explains how to archive and delete Service Level Agreements for an organized workspace.

Archive or delete unused SLAs

Speed up your workflow with customizable and easily repeatable actions

Creating and managing macros

Map sender address to the same inbound email address that customers contact you on.

Mapping email replies to inbound address using custom domains

Learn how to trigger Workflows from the Help Desk to automate teammate actions.

Trigger reusable Workflows within conversations

SLAs and office hours

Matthew Pelyhes

Pranava Tandra

Beth

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Track the progress of all tickets related to your company.

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