Intercom

Automatically assign conversations from team inboxes to the most available and relevant teammate.

Workload management explained

Balanced assignment deep dive

Share new inbound conversations evenly among your team with round robin assignment.

Round robin deep dive

Turn on 'Away' mode and reassign your replies when you're unavailable.

Manage teammate inbox status

Set the inactivity thresholds for transitioning teammates to either away or away & reassigning.

Automatic away mode

Use the real-time dashboard to monitor your most important metrics in one place.

Monitoring your team’s workload and capacity

Beth-Ann Sher

Beth

Matt Pelyhes

Workload management

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Track the progress of all tickets related to your company.

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