Intercom

Automatically assign conversations from team inboxes to the most available and relevant teammate.

Workload management explained

Share new inbound conversations evenly among your team with round robin assignment.

Turn on 'Away' mode and reassign your replies when you're unavailable.

Set the inactivity thresholds for transitioning teammates to either away or away & reassigning.

Use the real-time dashboard to monitor your most important metrics in one place.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you

url(https://downloads.intercomcdn.com/i/o/tx2p130c/586973/e231759c7b20d568a5e68320337d/d9678b768c0d60670a84270892256b85.jpg)