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Tickets

Tickets

Resolving complex issues more efficiently with tickets designed to streamline collaboration and keep the conversation going.

Tickets explained

Getting started

Getting started with tickets

When to use Customer tickets

When to use Back-office tickets

When to use Tracker tickets

How ticket states work

Import your Zendesk ticket, user and organization data

How to set up ticket types

Conditional ticket attributes

How to create a Customer ticket

How to create a Back-office ticket

How to create a Tracker ticket

Customize ticket states

Ticket form options

How customers get notified about tickets

Create tickets in the Messenger

How to find and view tickets in the Inbox

Search for tickets in the Inbox

How to manage Customer tickets

How to manage Back-office tickets in the Inbox

How to manage Tracker tickets

Tickets space in the Messenger

Tickets portal explained

Tickets Portal requirements

Tickets portal setup

Tickets portal errors explained

Ticket examples

Using ticket triggers with Workflows

Automate ticket actions using Workflows

Auto-convert conversations to tickets