Intercom

Deep-dive on getting started with tickets, and assigning categories to your ticket types.

How to set up ticket types

Deep-dive on ways you can create a Customer ticket, sharing options, and any limitations.

How to create a Customer ticket

Deep-dive on ways you can create a Back-office ticket, sharing options, and any limitations.

How to create a Back-office ticket

Deep-dive on ways you can create a Tracker ticket, sharing options, and any limitations.

How to create a Tracker ticket

Customize the states a ticket progresses through and how they appear to teammates and customers.

Customize ticket states

Overview of the various ways Intercom allows you to collect information from customers through ticket forms: bots, API, Help Desk, etc.

Ticket form options

Deep-dive on how and when customers are notified about tickets, and any limitations.

How customers get notified about tickets

Allow customers to independently create tickets from the Messenger.

Create tickets in the Messenger

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Track the progress of all tickets related to your company.

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