Intercom

How Intercom works, what it can do for your business and what makes it different to other solutions.

What is Intercom?

Learn about each of Intercom's features for customer service.

Intercom features explained

These are words you’ll commonly see when you use Intercom

The Intercom Glossary

Des Traynor

Beth-Ann Sher

Emmet Connolly

See how your AI-first customer service solution works.

Intercom Overview

Liam Keegan

Mariah

Intercom's new plans launched November 15, 2023.

Plans & pricing

Intercom plans explained

Pricing and features included with the Proactive Support Plus add-on.

Proactive Support Plus add-on

Get strategic Intercom guidance with Premier Services

Premier Services

Learn about Intercom's Early Stage program for startups.

Early Stage program

Plans

Access an Intercom workspace with a seat (full seats and lite seats).

Seats

How much it costs to send/receive emails, SMS, WhatsApp, calls, posts, mobile push, product tours, mobile carousels, and surveys.

Usage-based channels

What Fin AI Agent resolutions are and how they will be measured and charged.

Fin AI Agent resolutions

Copilot included and unlimited usage

Usage

Learn how to sign up and start a free trial to see exactly what you can do with Intercom on your site or in your app.

How to sign up to Intercom and get a free trial

Where to view your Intercom usage and set usage alerts for messages, channels, and resolutions to keep your budget on track.

How to see and manage your usage

Where you can view and download your invoices in Intercom.

How to view and download your invoice

What you can expect to find on your Intercom invoice and what the charges mean.

Understand how billing works for a monthly or annual subscription

Understand how billing works on contract

Learn how to change plans and manage your seats and add-ons whether you pay monthly or yearly.

How to manage your Intercom subscription

How to update your payment details and manage your billing contacts and settings.

How to update billing details

Learn how to cancel an Intercom subscription.

How to cancel your subscription

Managing your subscription

Intercom pricing FAQs

Services sold by Intercom may be subject to certain local taxes.

Sales Tax and VAT

How to access our tax forms and tax residency certificates.

Tax forms and tax residency certificates

Dan Griggs

FAQs

Community

Product Changes

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Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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