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Security & Privacy
Updating your privacy policy to include Intercom, and our own terms and privacy policies.
Sales Tax and VAT
Security at Intercom
Accessing security and compliance documents
Permissions: how to restrict access for some teammates
Protect your account with 2FA, Google Sign-On or SAML SSO
Set up Identity Verification for web and mobile
Using Intercom with Content Security Policy
List trusted domains you use with your Messenger
Control how attachments are used
Sending email notifications without conversation content or history
Provide a security contact for your workspace
Integrate with an identity provider and log in with SAML SSO
Review actions taken in your workspace with Teammate activity logs
Limit teammates' access to conversations
Set default audience rules for all messages from certain teammates
System for Cross-domain Identity Management (SCIM) Provisioning
Configure SCIM Provisioning with Okta
How to request a 2FA recovery code
What is Identity Verification?
Troubleshooting Identity Verification
Restricting access to your Intercom workspace using IP restrictions
Setting a custom session length for teammates on your workspace
How to delete your workspace data
Deleting your personal data from Intercom
Deleting teammates and their data
How Intercom tracks and stores data
How data is hosted and processed in Intercom
Regional Data Hosting
Additional details on Intercom Regional Data Hosting
How Intercom complies with GDPR
Intercom and CCPA
Intercom’s inactive workspace deletion process
How to contact us with data queries
Redacting Primary Account Numbers (PAN) in conversations
How to export your Intercom data for GDPR