Intercom

Get real-time CX Scores and automated conversation analysis to monitor, understand, and improve support performance.

Measure customer service with Insights built for the AI Agent era

Get full visibility into customer experiences with CX Scores—across both human and Fin interactions.

Understand customer experience at scale with the Customer Experience (CX) Score

Check on Fin's resolution rate, involvement rate, and CX Score in real time - so you can track impact and catch issues early.

Monitor Fin’s performance with clarity and confidence

How to use the Optimize dashboard to improve Fin's performance with AI-powered insights and suggestions.

Optimize Fin instantly with the help of AI

Know exactly what’s driving support volume with Al-generated topics and subtopics - no tagging or manual effort required.

Use the Topics Explorer to see what’s driving volume

How to view Fin's active, resolved, routed, and abandoned conversations from the Inbox.

View Fin AI Agent's conversations from the Inbox

An overview of Fin AI Agent optimization features and best practices for driving better AI resolutions.

Top ten ways to optimize Fin

Understand customer satisfaction with Fin AI Agent conversations by sending a CSAT survey.

Analyze and report on Fin AI Agent CSAT

How to find questions that are unresolved by Fin AI Agent and pinpoint areas for improvement in your content or Fin setup.

Dig into Fin AI Agent unresolved questions

See which sources were used in AI-generated answers and take actions to improve content for Fin.

Debug Fin AI Agent answers

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