Intercom

Use the dedicated Calls report to visualize and explore your team’s calling activity.

Calls report

Track your new inbound conversations, busiest periods and biggest customer issues, and optimize your support.

Conversations report

Explore the reasons your customers get in touch, and monitor trends in the topics that come up.

Conversation tags report

See how quickly your team respond to, and close conversations with the Responsiveness report.

Responsiveness report

Measure how effectively your teams handle conversations with the Effectiveness report.

Effectiveness report

Analyze and report on how Fin AI Copilot is used by teammates in your workspace.

Fin AI Copilot report

Review your team’s performance against your Service Level Agreements with the SLAs report.

SLAs report

Check in on how each team inbox is performing with accurate metrics and insights.

Team inbox performance report

Check in on teammate performance with accurate metrics and insights.

Teammate performance report

Explore your tickets report and create your own custom reports using ticket data.

Tickets report

Find a detailed list of the improvements and additional metrics we have introduced with two new team reports.

What's new in team reporting?

Beth-Ann Sher

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Track the progress of all tickets related to your company.

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