Intercom

Legacy reports explained

See how your Help Center Articles are performing and find out how to improve them and what to write next.

Articles report

Understand how your customers get help, and the impact of Proactive and Self-serve support.

Conversational support report

Get insights into message performance, deliverability, over-messaging and more.

Customer engagement overview

Examine aggregate open, unsubscribe, bounce and spam rates for your email messages.

Email deliverability report

See how many leads your team generates, their median response time and more.

Leads report

Understand and measure how your Workflows and automations are performing.

Workflows report

Track your Sales team’s performance and Intercom's impact on your revenue.

Sales report

Brian Byrne

Beth-Ann Sher

Liam Keegan

Legacy reports

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Track the progress of all tickets related to your company.

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