Intercom

Report on exactly the conversation or ticket data that’s important to your business.

Create a custom report

Use specific chart types and options to visualize conversation or ticket data that’s important to your business.

Custom report chart types and options

How to use Team metrics to measure the performance of a team inbox with Custom Reports.

Report on team inbox performance

How to report on ticket time spent in each state/specific states.

Ticket states reporting

Updates to ticket metrics

Learn how to use teammate filters in custom reports.

Understanding teammate filters in reporting

Seeing unexpected results in reports? Find out why in this article.

Troubleshooting custom reports

Beth-Ann Sher

Ivan

Matthew Pelyhes

Custom reports

Community

Product Changes

Home

Developers

Webinars

Blog

About

Academy

Terms

Developer Hub

Privacy

Resources

Support

Company

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

Português do Brasil

English

Français

Deutsch

日本語

Español

url(https://downloads.intercomcdn.com/i/o/tx2p130c/586973/e231759c7b20d568a5e68320337d/d9678b768c0d60670a84270892256b85.jpg)