Intercom

Report on exactly the conversation or ticket data that’s important to your business.

Create a custom report

Use specific chart types and options to visualize conversation or ticket data that’s important to your business.

Custom report chart types and options

How to use Team metrics to measure the performance of a team inbox with Custom Reports.

Report on team inbox performance

How to report on ticket time spent in each state/specific states.

Ticket states reporting

Updates to ticket metrics

Learn how to use teammate filters in custom reports.

Understanding teammate filters in reporting

Seeing unexpected results in reports? Find out why in this article.

Troubleshooting custom reports

How to control access to custom reports you create in Intercom.

Internal report sharing

Beth-Ann Sher

Ivan

Matthew Pelyhes

Custom reports

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