Resolving customer questions instantly and accurately—from live chat to email.
Fin 2 — Intercom’s latest generation of AI agent
View Fin AI Agent's conversations from the Inbox
Automatic language detection in conversations
Using Fin AI Agent in Workflows
Hand over Fin AI Agent conversations to another support tool
Creating Custom Answers
Preview a Custom Answer
Using Fin AI Agent with Custom Answers
Using qualifiers for Custom Answers
Custom Answers reporting
Moving your Profiles to Workflows
Fin AI Agent CSAT
Fin AI Agent unresolved questions
How to improve Fin's resolution rate
Fin AI Agent answer debugging
Use Fin AI Agent in multiple languages
Multilingual Custom Answers
Train Custom Answers to provide more resolutions
Custom Answers Best Practices
Let Fin AI Agent follow up after Proactive Support messages or Workflows
Conversation content for Fin AI Agent [beta]