Intercom

Follow this step-by-step guide to get introduced to and fully set up with Intercom tickets.

Getting started with tickets

Deep-dive on specific characteristics for Customer tickets.

When to use Customer tickets

Deep-dive on specific characteristics for Back-office tickets.

When to use Back-office tickets

Deep-dive on specific characteristics for Tracker tickets.

When to use Tracker tickets

How ticket states are categorized and behave as a ticket moves through each state.

How ticket states work

Learn how to import users, companies, or tickets from Zendesk to Intercom.

Import your Zendesk ticket, user and organization data

Patrick Andrews

Brionn Coffey

Beth-Ann Sher

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Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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