Intercom

Follow this step-by-step guide to get introduced to and fully set up with Intercom tickets.

Getting started with tickets

Deep-dive on specific characteristics for Customer tickets.

Deep-dive on specific characteristics for Back-office tickets.

Deep-dive on specific characteristics for Tracker tickets.

How ticket states are categorized and behave as a ticket moves through each state.

Learn how to import users, companies, or tickets from Zendesk to Intercom.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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