Intercom

How to view and create folders in the Knowledge Hub to keep all your support content organized.

Organize folders in the Knowledge Hub

How to easily find content in the Knowledge Hub and apply bulk actions such as changing the audience or folder.

Search, filter and find content, and take bulk actions

How to give Fin and Copilot access to content which can be used to generate AI answers for customers and teammates.

Enable or disable content for Fin and Copilot

How to target your Fin content and guidance to specific customers.

Manage content and guidance targeting for AI answers

Manage your content better by grouping and organizing content with tags.

Content tagging in the Knowledge Hub

Beth-Ann Sher

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