Intercom

Guide customers to success with interactive, multi-step tours to help more customers adopt your product.

Product Tours explained

Product Tours FAQs

Beth-Ann Sher

Beth

Brian Byrne

Show your customers the way to success with interactive Product Tours.

Product Tours

Learn how to set up a Product Tour in this step-by-step article.

Design your Product Tour

Add video pointers to your Product Tour to personally engage your customers.

Personally guide customers with video pointers in tours

Guide customers across multiple pages by letting them click a website element to advance a tour.

Create a Product Tour across multiple pages

Ensure your tour is correctly set up before showing it to customers.

Test your Product Tour

Liam Keegan

Building and creating

Guide a target audience with a tour when they visit a specific page.

Automatically show your Product Tour to the right customers

Share tours in conversations, messages, bots, emails, and more.

Share your Product Tours

Sending and sharing

See how users progress through your Product Tours so you can improve engagement

See how your Product Tours are performing

Send your product tours to the right people, with the right content, for maximum engagement.

Best practices for using Product Tours

Give every tour a goal, and see how well they prompt your users to take action.

Measure the effectiveness of Product Tours with goals

Optimizing

If the tour builder doesn’t load when you launch it, here’s a few tips that should help.

Why can’t I build a Product Tour?

Check if your tours are showing correctly to customers in the 'Issues' tab.

Track and resolve your Product Tour's issues

Can I send Product Tours via the JavaScript API?

Manually choose the CSS your pointer messages use.

Edit CSS to point your tour at the right website elements

Eoin Nolan

Troubleshooting

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