Intercom

Configure Intercom Help Desk experience to feel at home and to suit your personal preferences.

Customize Help Desk to suit you and how you work best

Provide personalized support for your customers and a blazingly fast inbox for teammates.

Get started with Intercom Help Desk

Become super efficient with keyboard shortcuts, including Command-K

How to use Command-K with Intercom Help Desk

Get the context you need so you can support your customers faster.

Customize the Help Desk with apps

How to automatically detect end-users in emails you or your teammates forward to Intercom.

Detect customers in forwarded emails

Use ‘Quick Links’ to access your customer or company information in other tools, directly from the Help Desk.

Dynamically link to other tools from the Help Desk

How email threading works for Help Desk conversations.

Email threading

Quickly see your user's and lead's recently visited pages while you chat via Help Desk

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