Intercom

Configure Intercom Inbox experience to feel at home and to suit your personal preferences.

Customize the Inbox to suit you and how you work best

Provide personalized support for your customers and a blazingly fast inbox for teammates.

Get started with Intercom Inbox

Become super efficient with keyboard shortcuts, including Command-K

How to use Command-K with Intercom Inbox

Get the context you need so you can support your customers faster.

Customize the Inbox with apps

How to automatically detect end-users in emails you or your teammates forward to Intercom.

Detect customers in forwarded emails

Use ‘Quick Links’ to access your customer or company information in other tools, directly from the Inbox.

Dynamically link to other tools from the Inbox

How email threading works for inbox conversations.

Email threading

Quickly see your user's and lead's recently visited pages while you chat in the Inbox.

Recent page views app

Instantly translate conversations in the Inbox, so teammates can reply in their preferred language while supporting customers in theirs.

Use AI Inbox Translation [beta]

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Track the progress of all tickets related to your company.

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