Format your public and internal articles from the article editor inside Knowledge to make it easy for customers, teammates, and AI to scan and extract the information they need. 

Just highlight your text to reveal text formatting options. You can add headings, bold text, italics, inline code, links, align text, or use AI assist Articles generator.

Highlight the text you wish to link to another article:

Once you click the link icon, an article search window will appear:

Use the toolbar at the bottom of the editor to perform the following actions:

Upload an image from your device or paste an image directly into an article. Click the image to add a link, alt text, align, make inline with text, or resize it.

Providing a description in the alt text makes the image accessible to search engines and screen readers.

You can also choose to wrap text around images. This will give you more flexibility to place an image anywhere you need in the article.

Embed videos via YouTube, Vimeo, Wistia, Loom, JWPlayer, Brightcove, Synthesia, Synthesia or Guidde.

Click the video icon from the toolbar to embed a video from any of these supported video hosting websites by entering the video URL directly into the embed pop-up.

You can also embed YouTube Shorts in the body of an Article by inserting its URL in the following pattern: https://www.youtube.com/shorts/[VIDEO_ID]

After adding a table from the toolbar it’s easy to adjust the number of columns and rows. Just hover over the dot at the end of each row or column, and you can add additional cells (above, below, left, or right), or delete them.

To change the cell background color, select the cells and pick from one of the 6 preset colors. To reset a cell background color, select the cells and pick white (the last option on the color list).

Resize a table column width using the drag handle within.

Add a divider to break your content into sections. 👇

Insert a button and add custom button text with a target URL. Click on a button to edit the text or link, or align it (left or center).

If you need to delete the button, a link must be entered first, otherwise the delete option will default to the empty link field and it will not be able to delete the actual button.

Once you enter a link, you should be able to select the button to delete it, or hit backspace on your keyboard after placing your cursor after the button.

Add a callout block and select a color to help highlight important information within the article.

To escape the callout and keep writing in the main body of the article, simply click out of the callout.

To delete the callout, simply delete the content and then press backspace key on your keyboard once more.

To add a code block, use the toolbar at the bottom of the editor or just type three backticks ( ``` ) at the start and end of your code snippet. Your finished code block will look like this:

To add inline code, type a backtick ( ` ) at the start and end of your code snippet. It will look like this:
​
This line contains some example inline code.

To start a numbered list just type '1.' and add a space, then keep typing. This will become the first line in your list and pressing return will go to the next numerical point. Numbered lists look like this:

To start a bulleted list, just type a dash ( - ) or an asterisk ( * ), and add a space at the start of a new line, then keep typing. Articles will make this line the first line in your bulleted list. Bulleted lists look like this:

For nested lists, just press tab with your cursor on a list item. Nested lists look like this:

Press return twice to end a list.

​

A collapsible section can hide any auxiliary information, allowing customers to focus on the information that's relevant to them.

A collapsible section can include:

Upload and attach files to articles from your device (PDF, CSV, JPEG, PNG, MP4). These will show as attachments at the bottom of an article like this: