Intercom's Customer Service Suite
The Intercom Customer Service Suite combines the #1 AI agent for customer support with a next-gen Helpdesk—built on a single platform that maximizes team efficiency and delivers superior service.
Fin AI Agent features
Fin is the highest-performing AI agent in customer service, combining industry-leading capabilities with the patented Fin AI Engine™ to resolve more queries than any other AI agent.
Fin's capabilities let you analyze, train, test, and deploy—all in one workspace. It's designed to help you fine-tune quality and drive continuous performance improvement—no code required.
Helpdesk features
The Intercom Helpdesk equips agents with powerful AI tools, actionable insights, and seamless workflows—so they can work more efficiently and resolve complex queries faster.
The Helpdesk offers support teams the following capabilities:
Which features do I get with each plan?
For a full breakdown of features included with each plan, see our plans and pricing.
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