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Getting Started
Everything you need to know to get started with Intercom.
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Install Intercom for users on web
Install Intercom for visitors and leads on web
Install Intercom with Google Tag Manager
Integrate Intercom in a single page app
Install Intercom on your Squarespace site
Install Intercom on your WordPress site
Unsupported Installation Workarounds
Intercom system requirements on web and mobile
Your workspace settings
Add, remove/delete, or export a teammate
Accepting an invite to an Intercom workspace
Set your default office hours
Share your expected response time
Set custom office hours and reply times for your teams
Organize Help Desk by teams
Use Intercom in your preferred language
Push, email, chat and post notifications for customers
Create additional workspaces
Create a test workspace in Intercom
Create a developer workspace in Intercom
How teammates get notifications
Switching from Zendesk to Intercom
Historical data migration to Intercom
Permissions: how to restrict access for some teammates
What is Identity Verification?
Set up Identity Verification for web and mobile
Provide a security contact for your workspace
Protect your account with 2FA, Google Sign-On or SAML SSO
How to request a 2FA recovery code
Integrate with an identity provider and log in with SAML SSO
Configure SCIM Provisioning with Okta
System for Cross-domain Identity Management (SCIM) Provisioning
Limit teammates' access to conversations
Set default audience rules for all messages from certain teammates
Review actions taken in your workspace with Teammate activity logs
Sending email notifications without conversation content or history
List trusted domains you use with your Messenger
Using Intercom with Content Security Policy
Restricting access to your Intercom workspace using IP restrictions
Setting a custom session length for teammates on your workspace
Control how attachments are used
Manage custom data attribute creation via the Messenger
Troubleshooting Identity Verification
Setting up roles and permissions for Support
Best practices for adding Support teammates to Intercom
Manage permissions effortlessly with custom roles
Best practices for testing Intercom and going live
Never miss a conversation or sign up
Let people know you're available without disrupting them
How your NPS survey responses make Intercom better