Maximizing productivity with an AI-enhanced inbox built for collaboration speed and efficiency.
AI features available in the inbox
Real-time Dashboard
Help Desk language detection
Close a conversation
Reply to specific messages in a conversation
Replying to closed email conversations
Prevent replies after you close a conversation
Prioritize your most important conversations
Organize your Help Desk with custom views and folders
Accessing unsupported attachment file types
Help Desk search and filter
Loop teammates or teams into conversations
Snooze a conversation
Assign conversations to teammates and teams
Manage group conversations via the Help Desk
Manually qualify leads as you chat
Prioritize responding to customers who’ve been waiting longest
Work as a team and respond to conversations at scale
Get context fast with user and company profiles
Identify duplicate users in conversations
Our best practice guide to customer support
Choose the right conversation attributes for your business
Examples of Help Desk automation using Workflows
Using conversation data in the inbox
Keep track of support requests and bugs by tagging conversations
Share articles to answer questions faster
Example macros and best practices
Respond to users and visitors on the go with the Intercom Conversations App
How and when to use conversation topics, attributes, and tags
Stripping links from emails