Real-time Dashboard
Help Desk language detection
Close a conversation
Reply to specific messages in a conversation
Replying to closed email conversations
Prevent replies after you close a conversation
Prioritize your most important conversations
Organize your Help Desk with custom views and folders
Accessing unsupported attachment file types
Help Desk search and filter
Loop teammates or teams into conversations
Snooze a conversation
Assign conversations to teammates and teams
Manage group conversations via the Help Desk
Manually qualify leads as you chat
Prioritize responding to customers who’ve been waiting longest
Work as a team and respond to conversations at scale
Get context fast with user and company profiles
Identify duplicate users in conversations