Hi : )

At Intercom, we’re building the best AI Agent and Platform for Customer Service.

We’re at the cutting edge of what is possible, shipping to tens of thousands of customers, and to millions of their customers. We’ve already built a deep AI product, but are learning hard and fast. No-one has yet figured out product-market fit for AI products, we are still very early in this technology cycle.

Every day, there are many great conversations internally about the rapid pace of technology change and what it might mean. We want to share some of those conversations, and hopefully spark some discussions and debate, so that we can all learn together as an industry, and ultimately build better products.

We’d love to hear from you!

Paul Adams
Chief Product Officer

Des Traynor
Co-founder and Chief Strategy Officer

February 2025