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2023 REPORT

The State of AI in Customer Service

AI is transforming the customer service industry—so we asked 1,000+ global support professionals how they’re making the most of this once-in-a-generation shift.

How customer service leaders are thinking about AI

69%

plan to invest more in AI in the year ahead

72%

believe AI offers companies a competitive advantage

78%

expect AI to transform CS careers in the next 5 years

WEBINARS

Join the discussion and stay ahead of the AI curve

  • ON DEMAND
    The State of AI in Customer Service

    Join us as we reveal the top 5 AI trends shaping the customer service landscape this year. Plus, hear industry thought leaders’ takes on the findings.

    Watch now
  • ON DEMAND
    How to kickstart your automated support strategy

    We get it—automation can seem complicated. That’s why we’ve gathered simple automation strategies to put your company on the fast track to efficiency and better user experiences.

    Watch now
  • ON DEMAND
    Prepare your support team for AI

    Learn strategies for optimizing your help center, launching AI bots to customers, and ensuring proper security and compliance.

    Watch now
Advanced AI boosts efficiency and wows customers—find out how
Download the report
Real Stories

Hesitant about using AI? So were these support leads

Hear from CX leads Constantina Samara, Samuel Miller, and John O’Hara as they share their earliest concerns about implementing AI on their support teams—and how their feelings on automation have changed!

Resolve 50% of support questions. Instantly.
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