|Trust Center

Intercom

Intercom upholds the highest standards for safety and security, including enterprise-grade testing and controls, internationally recognized compliance accreditations, and advanced protections for Fin AI Agent against LLM threats.

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security@intercom.io
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Privacy Policy

Compliance

SOC 2
SOC 2
ISO 27001:2022
ISO 27001:2022
ISO 27018
ISO 27701
GDPR
CCPACOMPLIANT
CCPA
HIPAA
CCPACOMPLIANT
CCPA
HDS
HDS

AI Security

Security Assessments

Cloud Security

Vulnerability Assessments

Healthcare Reports

Cyber Insurance

Infrastructure security
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Auto Scaling
Backups and monitoring
Denial of Service (DoS) Protection
+ 7 more
Organizational security
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Background checks
Employee confidentiality
Endpoint encryption
+ 4 more
Product security
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Anti-abuse
Bug Bounty
Customer Best Practices
+ 11 more
Internal security procedures
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Code Review
Incident Response Coverage
Incident Response Process
+ 3 more
Data and privacy
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Encryption at rest
Terms and Privacy Policy
Customer Data Portability
+ 3 more
Compliance
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Compliance and auditing
CSA - Cloud Security Alliance
Health Data Hosting (HDS)
+ 7 more

Data collected

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Customer personally identifiable information
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Employee personally identifiable information
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Personal health information
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Credit card information
Logo for Amazon Web Services, Inc.
Amazon Web Services, Inc.
Hosting, storage and processing Customer Data
USA

Cloud infrastructure and services provider supportting data processing activities on behalf of Intercom

Logo for OpenAI, L.L.C.
OpenAI, L.L.C.
Provides large language model processing via APIs for customers using Intercom’s AI Products
USA

OpenAI is an AI research and deployment company. Our mission is to ensure that artificial general intelligence benefits all of humanity.

Logo for Mailgun Technologies, LLC
Mailgun Technologies, LLC
Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services
USA

Mailgun is the all-in-one, intelligent email delivery platform trusted by businesses, loved by developers

Logo for Message Systems, Inc. (d/b/a Sparkpost)
Message Systems, Inc. (d/b/a Sparkpost)
Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services
USA

SparkPost is an email delivery platform that helps businesses of all sizes predict and monitor ISP responses, email bounce rates and spam traps in real-time