Fin

The first AI agent that delivers human-quality service

Fin depicted as an energy Orb

The only AI agent with
human capabilities

See all capabilities

Use Fin with Intercom or your existing platform—no migration required

Product UI for Fin working within Intercom

Get the best AI agent on the only AI-first platform

Intercom’s complete AI-first customer service platform is powered by a single connected system, where all your content and data can be managed in one place. The more issues you resolve, the smarter the system gets, and the higher quality service Fin provides.

Fin on Intercom delivers the best customer experience
  • Works natively on Intercom—no integration required
  • Handles emails, live chat, SMS, and social
  • Delivers high-quality, accurate answers instantly
  • Hands off to your human agents directly in the Inbox
  • Manage all the data and content Fin uses in the same place
  • Create powerful drag-and-drop automations with Workflows
Placeholder
Placeholder
Dental Intelligence

97%

Fin CSAT Score

Sam MillerCustomer Support Operations Manager

Sharesies

70%

Resolution rate with Fin

Ruby PictonInvestor Care Lead

Robin

The numbers speak for themselves. We’re seeing a 50% resolution rate with Fin, which is pretty amazing!

Ben PeakDirector, Technical Support

Linktree

Within six days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations.

Dane BurgessCustomer Support Director

 
 
 
 

Thousands of businesses have already seen transformational results

G2 REVIEWS
It's official: Fin is the best AI agent on the marketIn G2's 2025 Winter report, Intercom's Fin AI Agent is ranked first in the AI Agent category, and has the highest number of customer reviews.
Number of categories won

Performance

Performance beyond what's humanly possible

Customer queries resolved by Fin since March 2023:
8,259,849

Fin was the first AI agent in customer service, and its record speaks for itself.

Fin resolution rate distribution

Intercom customers using Fin see unparalleled resolution rate performance.

Fin Accuracy Rate
99.9%

Accuracy rate based on internal estimate from manually sampled real-world conversations.

Fin Average Resolution Rate over time
Intercom’s AI group runs hundreds of experiments to consistently improve Fin’s resolution rate—meaning you will always get the very best performance.

Customer Stories

“The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates. Never have I seen a piece of technology so seamless to integrate. Just a few clicks and you suddenly have a new 24/7 teammate.”

73%

Reduction in close time

42%

AI Resolution Rate

1 / 3
Sam Forde
Sam FordeMerchant Support Manager at Zapiet

Fin AI Agent on your existing help desk

Just $0.99
per resolution

Works with Zendesk, Salesforce and more.

View pricing

Fin AI Agent + Intercom's Customer Service Platform

From $29/seat
per month

+ $0.99 per resolution with a 14 day free-trial.

View pricing