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Customer Engagement
6 min read
What is ‘conversational’?
What do we mean when we say “conversational”? Conversations are changing as technology evolves – here’s why it matters for your business.
Latest posts by Ali Biggs
What do we mean when we say “conversational”? Conversations are changing as technology evolves – here’s why it matters for your business.
Customer Service 34 min listen
Customer service expert and New York Times best-selling author Shep Hyken chats to Intercom’s Ali Biggs about what has changed in the world of customer service and why ultimately, a lot has stayed the same.