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The best AI agentbuilt on the best customerservice platform

Fin is the most advanced AI agent in customer service that can handle your entire frontline support—on your existing platform or on Intercom's AI-first platform. Scale your support and free your team for higher impact work.

Use Fin AI Agent on your existing platform or with Intercom's AI-first customer service platform

An open letter from our CEO: welcome to the age of AI-first

In customer service, we all share the same goal: to provide best-in-class customer experiences.

AI represents an unprecedented new way—not just to achieve that goal—but to redefine it. Our AI-first platform is built on a single AI system with three major components designed to transform customer service for everyone.

AI Agent provides instant, accurate answers for customers 24/7. AI Copilot provides instant, always-on assistance for support agents. AI Analyst (coming in 2024) provides holistic AI insights and recommendations for support leaders.

All three learn from every customer conversation to improve the system. That’s what makes Intercom the only complete AI-first customer service platform. And we are determined to make Intercom the best, and the only customer service platform you will ever need.

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  1. Eoghan McCabe
    CEO and Co-founder
  2. PS. Read our Things we believe page to see our take on the future of Customer Service
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AI-first customer service for customers, agents, and leaders

For customers

Instant service, exceptional experiences

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For support agents

AI-first tools for more efficient agents

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For support leaders

Tools and insights to empower your support team

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The results speak for themselves, so do our customers

Angelo Livanos
Lightspeed
 
 

The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates.

Sam FordeMerchant Support Manager, Zapiet
 
 
Hazel Maw
TravelPerk
Doreen Berard
MOO
 
 

Meeting customer demand has never been smoother, leading to an impressive 98% CSAT.

Jeff CardosoVice President Operations, Azazie
 
 
Jared Ellis
Culture Amp
Lee Burkhill
MONY Group
 
 
Alison Schreuder
Coda
 
 

We’re leading the competition in every single category

In G2’s most recent User Satisfaction Ratings for Customer Service, Intercom rates highest across the board. Based on over 19,000 reviews from real customers.

Read the G2 Report

Number of categories won

Intercom

Intercom
79

Freshdesk

Freshdesk
6

ZohoDesk

ZohoDesk
4

Hubspot

Hubspot
1

Zendesk

0

The complete customer service platform

  • Messenger
  • Inbox views
  • Help Center customization
  • Multiple Help Centers
  • Workload management
  • Multiple team Inboxes
  • Macros
  • Inbound and outbound phone calls
  • Messenger calls
  • Messenger screensharing
  • Interactive voice response
  • Fin Custom Answers
  • Workflows for Fin
  • Content targeting
  • Multiple content sources
  • Pre-built reports
  • Custom reports
  • Conversation topics
  • App Store
  • APIs and SDKs
  • Custom roles
  • Custom objects
  • Custom actions
  • Custom events
  • SSO & identity management
  • Banner messages
  • Tooltips
  • Product tours
  • Surveys
  • 1:1 Posts/Chats
  • Series

Simple, transparent
pricing for all

The best of AI-first customer service.
Free for 14 days. No credit card required.

From$29per month

View our pricing