Latest posts by Anna Murphy
What are the ingredients of a modern marketing technology stack? And how do you start building your own martech stack? We asked some of the world’s fastest-growing companies to find out.
Customer Engagement 5 min read
Want to boost engagement and supercharge your marketing? Here’s how to deliver personalized, targeted messaging at every touchpoint.
Customer Engagement 13 min read
Customer retention is more important than ever. Learn the key strategies for improving retention with personalized messaging.
Customer Service 9 min read
How can you improve support team efficiency and do more with less? Here are 4 tips to supercharge your support.
Sales 6 min read
The promise of live chat for sales is being able to connect faster with high quality leads. But how well does the live chat sales funnel actually work?
Customer Service 6 min read
Today, we’re unveiling the results of the Holiday Shopping Experience Report, a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams.
Customer Service 6 min read
Building a successful product means saying no sometimes – but as a support rep, that can be challenging. Here are 6 ways that you can make saying “no” more palatable for the customer and easier on you.
Customer Service 5 min read
What is proactive support, and why do you need it? Here’s our definition – and three key benefits of being more proactive.
Customer Service 11 min read
Conversational support isn’t just good for your support team. Here’s how you can use it to deliver major business results across your entire company.
News & Updates 30 min listen
On this episode of Inside Intercom, we talk to the people who have been working behind the scenes to ensure a safe and positive workplace experience when our offices reopen.